ATO agrees to Tax Ombudsman’s Online Services for Agents recommendations

The Tax Ombudsman made three recommendations to the ATO to help modernise its digital services, cut admin burden, and make it easier for agents to support their clients.

The Australian Taxation Office (ATO) has agreed to all three recommendations from the Tax Ombudsman's review into its Online Services for Agents. The review, which presented its findings in October 2025, found a mismatch of expectations between what agents expect and what the ATO service offers, and tax agents feel that their views are not genuinely heard or acted on. The Tax Ombudsman made three recommendations to the ATO to help modernise its digital services, cut admin burden and make it...

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Published Date: 24 August 2026